Consumer Protection
The Pennsylvania Unfair Trade Practices and Consumer Protection Law (UTPCPL) provides powerful remedies — including treble damages — for consumers harmed by deceptive business practices.
Notice: These services are intended for and work best with small claims matters, but the tools and guidance can be used for any civil matters that may benefit from alternative dispute resolution.
Why UTPCPL Claims Are Powerful
Treble Damages
The court may award up to three times your actual damages for proven deceptive conduct.
Attorney Fee Recovery
Successful plaintiffs may recover reasonable attorney fees and court costs.
Statute of Limitations
You have 6 years to bring a UTPCPL claim (42 Pa.C.S. § 5527(b)) — longer than most torts.
Elements You Must Prove
Defendant engaged in unfair or deceptive conduct as defined in the Act
Plaintiff suffered an ascertainable loss of money or property
The loss was caused by the defendant's deceptive conduct
Examples of Unfair or Deceptive Practices
The UTPCPL (73 P.S. § 201-2) defines over 20 specific practices. Common examples include:
Passing off goods as those of another
Causing confusion as to the source or certification of goods
Representing goods as new when they are used or reconditioned
Representing goods or services as having characteristics they do not have
Advertising goods with intent not to sell them as advertised (bait-and-switch)
Failure to comply with terms of any written guarantee or warranty
Engaging in any fraudulent or deceptive conduct which creates a likelihood of confusion or misunderstanding
Practical Tips
Document all interactions with the business. Save receipts, contracts, advertisements, and any written misrepresentations. The treble damages provision makes these claims particularly powerful.
Filing with the AG
You can also file a complaint with the Pennsylvania Attorney General’s Bureau of Consumer Protection. While the AG’s office may investigate the business, you will still need to pursue your own private civil claim for monetary damages.